FAQs (Preguntas Frecuentes)

Frequently Asked Questions (FAQ) 📦 Shipping and Delivery How long will it take for my order to arrive? Our orders are processed from our central logistics warehouse. Therefore, the usual delivery time is 12 to 15 calendar days. During peak periods, this timeframe may occasionally extend to 30 days. Where do you ship to? We currently ship to all of mainland Spain and the Balearic Islands. At the moment, we do not ship to the Canary Islands, Ceuta, or Melilla. How can I track my order? Once your order has been processed and shipped, you will receive an email with tracking information so you know where it is at all times. 🔄 Returns and Warranty Can I return a product if I don't like it? Yes, you have 14 calendar days from the date you receive your order to request a return (right of withdrawal). The product must be in perfect condition and in its original packaging. Do I have to pay for the return? If you decide to return the product because you've changed your mind, the return shipping costs are the customer's responsibility, unless otherwise stated on the website or in a current promotion. What if my product arrives defective? All our products come with a 3-year warranty. If you receive an item with a manufacturing defect, please contact us by clicking here , and we will handle it at no cost to you (repair, replacement, or refund). 💳 Payments and Orders What payment methods do you accept? We accept secure payments by credit/debit card (Visa, Mastercard, American Express) and other digital platforms available at the time of purchase. Can I modify or cancel my order? We process orders quickly to ship them as soon as possible. If you need to make a change, please contact us immediately. If the order has already left our facilities, we cannot cancel it, but you can process a return once you receive it. 📞 Contact Do you offer telephone support? To provide you with more efficient service and maintain a detailed record of your inquiries, we handle all customer support via email. You can write to us at atencionalcliente@brintos.com or use the form on our contact page.